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REPUTATION RULES: STRATEGIES FOR BUILDIN(ISBN=9780071763745) 英文原版 在线 免费 umd 下载 txt pdf mobi pmlz

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REPUTATION RULES: STRATEGIES FOR BUILDIN(ISBN=9780071763745) 英文原版书籍详细信息

  • ISBN:9780071763745
  • 作者:暂无作者
  • 出版社:暂无出版社
  • 出版时间:2011-04
  • 页数:295
  • 价格:152.30
  • 纸张:胶版纸
  • 装帧:精装
  • 开本:16开
  • 语言:未知
  • 丛书:暂无丛书
  • TAG:暂无
  • 豆瓣评分:暂无豆瓣评分

内容简介:

  In our lightning-fast digital age, a company can face

humiliation and possibly even ruin within seconds of a negative

tweet or blog post. Over the last year companies such as BP,

Goldman Sachs, and Toyota have experienced serious blows to their

images that could have had reduced impact if their leaders had

implemented reputation management into their business strategy and

culture.

There is no one in either the corporate or academic sphere

with greater expertise in the area of corporate reputation than Dr.

Daniel Diermeier. An award-winning professor at the Kellogg School

of Management, Northwestern University, Dr. Diermeier has blazed a

path in understanding the significance of reputation management and

demonstrating how a company can create a program so powerful that

it can help turn a potential public disgrace into a public image

success story.

书籍目录:

FOREWORD BY PHILIP KOTLER

PREFACE

 TWO ITEMS ON THE CEO'S AGENDA

ACKNOWLEDGMENTS

iNTRODUCTION

 BEYOND THE OBVIOUS

CHAPTER 1

 THOMAS OFF THE RAILS

 The Decisive Moment and How to Miss It

CHAPTER 2

 MERCEDES AND THE MOOSE

 Brand Management beyond Customers

CHAPTER 3

 SHELL TURNS ON THE WATER CANNONS

 The Growing Impact of the Second Circte

CHAPTER 4

 OF SHOWER CURTAINS AND WASTEBASKETS

 Perks, Scandats, and Morat Outrage

CHAPTER 5

 THE KATRINA CHRONICLES

 Doing the Right Thing and Getting Credit for It

CHAPTER 6

 THE TERMINATOR GENE

 From Outrage to Fear

CHAPTER 7

 BEAT THE GRiN REAPER

 Strategic Anticipation and the

 Management of Reputationat Risk

CHAPTER 8

 THE AiM TEAM

 Now to Build a Sixth Sense

CHAPTER 9

 ANDERSEN BEFORE THE FALL

 Values, Culture, and the Teachable Moment

 CONCLUSION

 THE EXPERT TRAP

 Reputation, People, and the Need for Strategic Thinking

 NOTES

 INDEX

 ABOUT THE AUTHOR

作者介绍:

  Daniel Diermeier , Ph.D., is the IBM Professor of

Regulation and Competitive Practice and director of the Ford Motor

Company Center for Global Citizenship at the Kellogg School of

Management, Northwestern University. He has served as an advisor to

leading companies, including Accenture, Cargill, Johnson &

Johnson, Kraft, McDonald’s, and Shell. He is also a senior advisor

to the FBI. In 2007, Dr. Diermeier won the Faculty Pioneer Award

from the Aspen Institute, named the “Oscar of Business Schools” by

the Financial Times.

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书籍介绍

Leverage your company's most important asset--reputation! It's open season on the corporate world. With so many companies being caught and taken to task for faulty products, outrageous executive spending, and simply bad behavior, reputation is now one of a company's most important assets--which is why you reputation management should be added to your overall strategy. In Reputation Rules, Kellogg School of Management professor Dr. Daniel Diermeier explains how to use reputation as a key strategic element. Real-life business scenarios from Mercedes, Shell, Enron, Toyota and others prove the need for reputation-management tools; Diemeier illustrates how they can be used to establish a culture that enables any organization to face any corporate mishap. Based on more than ten years of primary research, lecturing, and consulting in the area of reputation management, Reputation Rules provides the tools you need in a business world forever changed by headline debacles, corruption, and greed in corporate America.

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