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REPUTATION RULES: STRATEGIES FOR BUILDIN(ISBN=9780071763745) 英文原版书籍详细信息
- ISBN:9780071763745
- 作者:暂无作者
- 出版社:暂无出版社
- 出版时间:2011-04
- 页数:295
- 价格:152.30
- 纸张:胶版纸
- 装帧:精装
- 开本:16开
- 语言:未知
- 丛书:暂无丛书
- TAG:暂无
- 豆瓣评分:暂无豆瓣评分
内容简介:
In our lightning-fast digital age, a company can face
humiliation and possibly even ruin within seconds of a negative
tweet or blog post. Over the last year companies such as BP,
Goldman Sachs, and Toyota have experienced serious blows to their
images that could have had reduced impact if their leaders had
implemented reputation management into their business strategy and
culture.
There is no one in either the corporate or academic sphere
with greater expertise in the area of corporate reputation than Dr.
Daniel Diermeier. An award-winning professor at the Kellogg School
of Management, Northwestern University, Dr. Diermeier has blazed a
path in understanding the significance of reputation management and
demonstrating how a company can create a program so powerful that
it can help turn a potential public disgrace into a public image
success story.
书籍目录:
FOREWORD BY PHILIP KOTLER
PREFACE
TWO ITEMS ON THE CEO'S AGENDA
ACKNOWLEDGMENTS
iNTRODUCTION
BEYOND THE OBVIOUS
CHAPTER 1
THOMAS OFF THE RAILS
The Decisive Moment and How to Miss It
CHAPTER 2
MERCEDES AND THE MOOSE
Brand Management beyond Customers
CHAPTER 3
SHELL TURNS ON THE WATER CANNONS
The Growing Impact of the Second Circte
CHAPTER 4
OF SHOWER CURTAINS AND WASTEBASKETS
Perks, Scandats, and Morat Outrage
CHAPTER 5
THE KATRINA CHRONICLES
Doing the Right Thing and Getting Credit for It
CHAPTER 6
THE TERMINATOR GENE
From Outrage to Fear
CHAPTER 7
BEAT THE GRiN REAPER
Strategic Anticipation and the
Management of Reputationat Risk
CHAPTER 8
THE AiM TEAM
Now to Build a Sixth Sense
CHAPTER 9
ANDERSEN BEFORE THE FALL
Values, Culture, and the Teachable Moment
CONCLUSION
THE EXPERT TRAP
Reputation, People, and the Need for Strategic Thinking
NOTES
INDEX
ABOUT THE AUTHOR
作者介绍:
Daniel Diermeier , Ph.D., is the IBM Professor of
Regulation and Competitive Practice and director of the Ford Motor
Company Center for Global Citizenship at the Kellogg School of
Management, Northwestern University. He has served as an advisor to
leading companies, including Accenture, Cargill, Johnson &
Johnson, Kraft, McDonald’s, and Shell. He is also a senior advisor
to the FBI. In 2007, Dr. Diermeier won the Faculty Pioneer Award
from the Aspen Institute, named the “Oscar of Business Schools” by
the Financial Times.
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书籍介绍
Leverage your company's most important asset--reputation! It's open season on the corporate world. With so many companies being caught and taken to task for faulty products, outrageous executive spending, and simply bad behavior, reputation is now one of a company's most important assets--which is why you reputation management should be added to your overall strategy. In Reputation Rules, Kellogg School of Management professor Dr. Daniel Diermeier explains how to use reputation as a key strategic element. Real-life business scenarios from Mercedes, Shell, Enron, Toyota and others prove the need for reputation-management tools; Diemeier illustrates how they can be used to establish a culture that enables any organization to face any corporate mishap. Based on more than ten years of primary research, lecturing, and consulting in the area of reputation management, Reputation Rules provides the tools you need in a business world forever changed by headline debacles, corruption, and greed in corporate America.
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